Who we are
PawCare Haven provides home-based dog daycare and pet care services in Ang Mo Kio, Bishan, Upper Thomson and Lentor, Singapore. This notice explains how we collect, use, disclose and protect your personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).
Personal data we collect
We collect only what we need to respond to you and care for your pet:
- Your contact details: name, mobile number, email address and, for home-visit services, your address and access instructions.
- Your pet's details: name, breed, age, temperament, health, vaccination and vet information, feeding and care instructions.
- Booking details: dates, services requested, and payment records.
- Messages and photos you send us on WhatsApp or by email.
- Emergency contact details you choose to give us.
This website has no forms and no user accounts. We only receive personal data when you contact us on WhatsApp or by email.
Why we use it
- To reply to your enquiry and check availability.
- To arrange, provide and bill for our services.
- To care for your pet safely, including contacting you or a vet in an emergency.
- To send you updates and photos of your pet during our care.
- To meet legal, accounting and record-keeping obligations.
We do not sell your personal data, and we do not send you marketing messages unless you have asked to receive them.
Photos of your pet
We may take photos and videos of your pet during our care to send to you. We will only post them on our website or social media with your permission, and we will not show you or your home in them.
Who we share it with
We share personal data only where needed:
- Veterinary clinics, if your pet needs medical attention while in our care.
- Service providers who help us run the business, such as WhatsApp (Meta), our email provider and Cloudflare, which hosts this website and routes our email. Some of these providers store data outside Singapore; where they do, we rely on them to protect it to a standard comparable to the PDPA.
- Authorities, where the law requires it.
How long we keep it
Enquiries that do not lead to a booking are deleted within 12 months. Client and pet records are kept while you use our services and for up to 2 years after your last booking, unless the law requires us to keep them longer. Payment records are kept for 5 years for tax purposes.
How we protect it
We keep your data on password-protected devices and accounts with two-factor authentication, limit access to the people who care for your pet, and delete it securely when it is no longer needed. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as the PDPA requires.
Your rights
- Access: ask what personal data we hold about you and how it has been used in the past year.
- Correction: ask us to correct data that is wrong or incomplete.
- Withdraw consent: ask us to stop using your data. We will explain any effect on our services (for example, we cannot care for your pet without your contact details).
- Deletion: ask us to delete data we no longer need.
We aim to respond within 30 days.
This website
This website does not use cookies for tracking or advertising. Cloudflare Web Analytics counts visits without cookies and without identifying you. To display the site, your browser also loads fonts, icons and styling from third-party services (Google Fonts, cdnjs and the Tailwind CSS CDN), which receive your IP address. Pages that include Spotify players load content from Spotify, which may set its own cookies under its privacy policy.
Contact our Data Protection Officer
For any questions or requests about your personal data, email [email protected] with the subject "Data Protection Request".
Changes to this notice
We may update this notice from time to time. The latest version is always on this page.